Returns & Refunds Policy

You can initiate a return for most new and unopened items within 30 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery. We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.

If you initiate a return after 30 days, surrod.com may issue a partial refund depending on elapsed time and condition of merchandise.

See our International Refund Policy page for more details.


Return Policy Rules and Exceptions
Non-Returnable Items
Any item specifically marked as Non-Returnable on the product page will not be accepted for returns.

Products Returned After 30 Days
Because products decrease in value over time, we offer partial refunds for items returned more than 30 days after delivery. In addition, we may reduce the refund further based on the condition of the merchandise. We also deduct the original and return shipping charges from your refund, as described in the Returns Policy.
 
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